On the website all orders are accepted as a request to supply. Orders are placed on the system as reservations with payments details. Order acknowledgements are emailed -. The order acknowledgement is not a guarantee to supply and it is not an invoice. Customers should always check their acknowledgements to ensure that we have accurately followed their instructions.
You must be 18 years or over to make web or email purchases.
Many items offered through the website are “pre-order”. That is, products that are in design or the early stages of manufacture. Where possible we shall indicate anticipated release dates, which are always subject to change. Such items may also have limited production runs or be restricted in other ways. When products do arrive they are shipped out “in the same sequence as orders are placed on the system”. In other words, first come first served. You can reserve your items safely in the knowledge that DrWhoMerch.com do not charge your card or bank your check until we have goods ready to ship. We only charge cards for the actual item(s) being shipped plus postage (if applicable). Checks are banked when one or more items are ready to ship. (We advise check customers who place multiple item orders to pay with two, three or four checks so that they can be banked separately as goods arrive).
We make every effort to obtain accurate product information including images, specifications and prices from our suppliers. We reserve the right to correct any errors in pricing, image, description or any other inaccuracy. We also reserve the right to refuse or cancel any order based on any incorrect price or description. Such corrections may be made even after an order has been acknowledged. If the price at which you have ordered goods is incorrect you will have the right to cancel.
There is no minimum or maximum order unless such is specified in a particular promotion or advertisement.
Checks will not be banked until the first available item on your order is ready to ship. We then have to bank your whole check. We recommend that check customers ordering a number of items, send in several checks to cover their order, which means that we automatically stagger payments when items are shipped separately.
Your check guarantee card number must be written on the back of your check. Checks have to be cleared before parcels can be dispatched. Depending on the clearing banks involved, that process can take several days.
USA Credit Card customers When items are shipped separately, cards are debited only for the value of the goods shipped in each parcel. The exception is rolled up shipping. The full amount of the nominal USA Postage on your whole order is debited with your first shipment.
Overseas Customers – We accept orders from outside the States by Credit Card only. Shipments to addresses outside the States are sent at cost. When goods are ready, either full or part shipments, we shall debit your card with the cost of the goods and the shipping fee. Normally that process is automatic. With large, heavy or more valuable items you can request that we notify you of shipping costs prior to shipment.
Ordering by email, or our secure website. Please list your complete order along with your name, address (including postcode) , credit card details and contact telephone/ e-mail number.
All major Credit/Debit cards accepted. Access, Visa, Mastercard, JCB, Amex etc. Please note that swipe only cards like Electron cannot be used for “customer not present” purchases e.g. by post, email, or telephone.
If ordering for a special occasion (birthday, anniversary etc) please let us know the date. We shall do our best to meet it, but we do have to specify that we cannot be held liable if we are unable to meet the due date.
Shipping/ Carriage / Postage Postage/Courier fees for mainland USA are normally $8.50 or free if you spend over $60.
Delivery Address: We shall only deliver items to the Card Holder address unless we receive specific written verifiable instructions to deliver to a third party address. Overseas orders will ONLY be delivered to the Cardholders address.
Zip codes and Postcodes are required to track and deliver parcels. If you are unavailable to accept delivery, you will be carded by the courier. If you do not arrange re-delivery with the Courier and the parcel is returned to us we reserve the right to charge a re-ship fee.
All electronic and digital products are specific to European Territories. Some products such as character light fittings may be three pin 240volt.
Delivery Period. If items are in stock then delivery is normally effected well within 28days.
Items for future dated delivery are normally dispatched to arrive on day of national release. Other goods such as calendars, action figures, and tee shirts are shipped out to customers as soon as we receive supplies. If any item has not yet been manufactured, is embargoed until the release date, is currently sold out, re-ordered, waiting to be shipped, or in transit to us, then delivery time periods are variable. Where possible, revisions to release date information will be posted to the web site(s). We shall also endeavour to notify individual customers of any anticipated or known delays.
Exchanges/Returns. If there is a problem with any of the items that you have received please contact us immediately, time is of the essence as we only have a very narrow window in which to effect returns or make claims. Under the Consumer Protection Distance Selling Regulations 2000 you have the right to cancel within seven working days of the goods being delivered. Notify us by email to give us details. We can then give you an authorisation number. Where applicable, we shall arrange an immediate courier pickup of the parcel. Smaller items should be returned by Standard Post (along with its original packaging). Sealed packaged goods like CDs, DVDs & PC / console games must be returned in their original factory sealed packaging.
Order amends / changes / extra items. As we process orders for shipping in the same sequence as we receive them. (first come first served) - order amendments, changes and requests for extra items have to be processed as new orders. Although cancellations for individual stock lines can be via e-mail, we cannot guarantee such cancellations.
Queries. Please allow a period of 14 days after receiving your acknowledgement to check on the status of your order. Initially look on the website for updates. When querying by email please have your acknowledgement number to hand along with your full name & address and customer number .
All prices are in US$ and include TAX where applicable.
Ownership and title in the goods do not pass to the Customer until full payment has been received.
All content of the website, newsletters, blogs or any other promotions or advertisements is the property of DrWhoMerch.com and its affiliated companies. All content is protected by Intellectual Property laws and copyright.
All trademarks appearing on the website, newsletters or any other promotions or advertisements are the property of their respective owners.
The website may contain hyperlinks. These are provided as a customer service. DrWhoMerch.com is not responsible or liable for any involvement or transactions with such sites.
Use of any of our services indicates your full acceptance of these Term & Conditions
DrWhoMerch.com reserve the right to change, add or remove or modify these Terms & Conditions at any time. Please check the T&C periodically.
Last updated November 2006
Privacy Policy:
We do not disclose buyers information to third parties other than when order details are processed as part of the order fulfilment process. In those circumstances the third party processor will not disclose any details to any other third party.
By completing an order form you agree that DrWhoMerch.com may send you emails and other information of interest digitally and/or by post from time to time. You can unsubscribe at any time by following the instructions on each email.
Cookies are used on the Website(s) to keep track of the contents of your shopping cart to store delivery addresses if the address book is used and to store your details if you selected the “remember me” option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to Tools- Internet Options – Privacy – and selecting “block cookies” If you turn off cookies you will be unable to place orders or benefit from the other features that use cookies.
